Error
X
An error occurred while handling your request. A log of the error has been sent for review.
Please try again later.
Effective Communication Skills
Thursday, April 19, 2018
Drury-Bogle, Kathy
LHTAC / Lochsa
Registration dates and costs are determined by your organization type
Instructor
Registration
-Login to view registration dates.
Cost (Early / Standard)
-Please login to view class cost.
Location
Address
-
3330 Grace St
-
Boise,ID 83703
Directions
-
Located directly off of State Street,
across from ITD Headquarters.
The Lochsa Room is located in the
LHTAC Annex building next door
at 3314 Grace Street.
Class Dates / Times
Thursday, April 19, 2018 |
8:30 AM - 4:30 PM |
Prerequisites
Additional Notes
Description
Effective communication skills, along with technical expertise, are critical to success. By the end of the course you will be able to: define the four pillars of communication, practice communication skills with hands-on exercises, and apply those skills to challenging situations. Class participation is required, please be ready to communicate!
Objectives
•Define the four pillars of communication
•Discuss challenging situations
•Practice communication skills with hands-on exercises
•Using a case study:
-Identify the audience
-Select the appropriate message
-Analyze the context
-Apply deep listening skills
Outline
1. Four Pillars of Communication
a. People
b. Message
c. Context
d. Listening Actively
2. Communication for Challenging Situations
a. Caught Off Guard
b. Criticized
c. Making a Request