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Effective Communication Skills
Tuesday, October 30, 2018
Drury-Bogle, Kathy
City of Ammon Operations Facility / Training Room
Registration dates and costs are determined by your organization type
Instructor
Registration
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Cost (Early / Standard)
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Location
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City of Ammon Operations Facility
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Training Room
Address
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3451 S. Ard Drive
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Ammon,ID 83406
Directions
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Use 4040 E Sunnyside to put you in site of the building.
GPS coordinates: 43.465889,-111.952921
Class Dates / Times
| Tuesday, October 30, 2018 |
8:30 AM - 4:30 PM |
Prerequisites
Additional Notes
Description
Effective communication skills, along with technical expertise, are critical to success. By the end of the course you will be able to: define the four pillars of communication, practice communication skills with hands-on exercises, and apply those skills to challenging situations. Class participation is required, please be ready to communicate!
Objectives
•Define the four pillars of communication
•Discuss challenging situations
•Practice communication skills with hands-on exercises
•Using a case study:
-Identify the audience
-Select the appropriate message
-Analyze the context
-Apply deep listening skills
Outline
1. Four Pillars of Communication
a. People
b. Message
c. Context
d. Listening Actively
2. Communication for Challenging Situations
a. Caught Off Guard
b. Criticized
c. Making a Request