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Supervising With Confidence
Tuesday, May 22, 2018
Drury-Bogle, Kathy
Lewiston Fire Station 1 / Training Room
Registration dates and costs are determined by your organization type
Instructor
Registration
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Cost (Early / Standard)
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Location
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Lewiston Fire Station 1
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Training Room
Address
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300 13th Street
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Lewiston,ID 83501
Directions
Class Dates / Times
| Tuesday, May 22, 2018 |
8:30 AM - 4:30 PM |
Prerequisites
Additional Notes
Description
As a supervisor, your role is to create an environment where your team knows what to do, why it’s important, and how the work is done. This course will help you to: set clear goals and expectations, motivate, train, and coach employees, delegate, provide feedback, assess results, and manage conflict. Class participation is required, please be prepared to reflect on, discuss, and practice supervisory skills.
Objectives
• Create SMART Goals
• Define workplace expectations
• Justify why the work is important
• Compare and contrast training, coaching, and delegating
• Practice providing FAST Feedback
• Apply conflict resolution skills to a simulated performance evaluation
Outline
1. What
a. SMART Goals
b. Expectations
i. For Performance
ii. For Behavior
2. Why
a. Provide Motivation
3. How
a. Training
b. Coaching
c. Delegating
d. Behavioral Conditioning
i. FAST Feedback
4. Assess Results
a. Performance Evaluation
i. Manage Conflict