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Effective Communication Skills
Thursday, May 10, 2018
Drury-Bogle, Kathy
Twin Falls Highway District Shop / Meeting Room
Registration dates and costs are determined by your organization type
Instructor
Registration
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Cost (Early / Standard)
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Location
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Twin Falls Highway District Shop
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Meeting Room
Address
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3208 E 3700 North
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Twin Falls,ID 83301
Directions
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The Twin Falls HD Shop is on the corner of 3200 E (also known as Hankins RD S) and 3700 N (also known as Orchard Dr. E). Contact the T2 Center for a map.
Class Dates / Times
| Thursday, May 10, 2018 |
8:30 AM - 4:30 PM |
Prerequisites
Additional Notes
Description
Effective communication skills, along with technical expertise, are critical to success. By the end of the course you will be able to: define the four pillars of communication, practice communication skills with hands-on exercises, and apply those skills to challenging situations. Class participation is required, please be ready to communicate!
Objectives
•Define the four pillars of communication
•Discuss challenging situations
•Practice communication skills with hands-on exercises
•Using a case study:
-Identify the audience
-Select the appropriate message
-Analyze the context
-Apply deep listening skills
Outline
1. Four Pillars of Communication
a. People
b. Message
c. Context
d. Listening Actively
2. Communication for Challenging Situations
a. Caught Off Guard
b. Criticized
c. Making a Request