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Effective Communication Skills
Wednesday, May 9, 2018
Drury-Bogle, Kathy
American Falls EMS Building / Primary Room
Registration dates and costs are determined by your organization type
Instructor
Registration
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Cost (Early / Standard)
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Location
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American Falls EMS Building
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Primary Room
Address
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560 N. Oregon Trail
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American Falls,ID 83211
Directions
Class Dates / Times
Wednesday, May 9, 2018 |
8:30 AM - 4:30 PM |
Prerequisites
Additional Notes
Description
Effective communication skills, along with technical expertise, are critical to success. By the end of the course you will be able to: define the four pillars of communication, practice communication skills with hands-on exercises, and apply those skills to challenging situations. Class participation is required, please be ready to communicate!
Objectives
•Define the four pillars of communication
•Discuss challenging situations
•Practice communication skills with hands-on exercises
•Using a case study:
-Identify the audience
-Select the appropriate message
-Analyze the context
-Apply deep listening skills
Outline
1. Four Pillars of Communication
a. People
b. Message
c. Context
d. Listening Actively
2. Communication for Challenging Situations
a. Caught Off Guard
b. Criticized
c. Making a Request